{
  "version": "ecommerce-2026-09-v1",
  "description": "人工编写的评测店铺资料与相关性标注，供回归评测使用。",
  "documents": [
    {"key":"keyboard-clean","title":"键盘清洁","text":"清洁键盘前必须断开电源，使用干布擦拭。禁止直接水洗，也不要让清洁液进入按键内部。"},
    {"key":"keyboard-pair","title":"键盘蓝牙连接","text":"键盘蓝牙配对时，按住 Fn 和 Q 三秒，指示灯闪烁后，在电脑蓝牙设置中选择 ZF Keyboard。"},
    {"key":"mouse-dpi","title":"鼠标灵敏度","text":"鼠标底部 DPI 按钮支持 800、1600、3200 三个档位。光标移动过快时，按下 DPI 按钮选择较低档位。"},
    {"key":"headset-pair","title":"耳机配对","text":"耳机同时放回充电盒，打开盒盖，长按盒上按钮五秒进入配对。在手机蓝牙列表选择 ZF Buds。"},
    {"key":"invoice","title":"电子发票申请","text":"订单完成后，可以在订单详情页面选择申请开票。请填写发票抬头、企业税号和接收邮箱。电子发票预计两个工作日发送。"},
    {"key":"logistics","title":"物流信息更新","text":"订单发货后，物流单号通常在二十四小时内更新。查询配送进度请进入订单详情中的物流页面。超过四十八小时没有更新时联系人工客服核查。"},
    {"key":"exchange","title":"换货申请材料","text":"申请键盘功能故障换货，需要提供订单编号、故障描述和故障照片。提交申请后需要客户确认，再由客服主管审核，审核结果以工单状态为准。"},
    {"key":"address","title":"配送地址修改","text":"订单未发货时可联系人工客服申请修改配送地址。订单发货后需要客服向承运方核实是否可以改址，不能保证修改成功。"},
    {"key":"coupon","title":"优惠券使用条件","text":"满二百元减二十元优惠券仅适用于指定键盘商品，不与店铺满减同时使用。优惠券有效期和适用商品以券详情页面为准。"},
    {"key":"receipt","title":"收货检查","text":"收到包裹时请检查外包装和商品数量。发现外包装破损或商品缺少，请拍摄包裹、面单和商品照片，并联系人工客服。"},
    {"key":"hours","title":"人工服务时间","text":"本店人工客服服务时间为每天上午九点至晚上九点。其他时间可以提交留言，客服将在下一个服务时段处理。"},
    {"key":"refund","title":"退款进度查询","text":"退款申请审核通过后，款项通过原支付渠道退回。可以在售后工单中查询当前退款状态，具体到账时间由支付机构处理进度决定。"}
  ],
  "queries": [
    {"query":"键盘脏了能放水里洗吗","expected":"keyboard-clean"},
    {"query":"怎样擦拭键盘才安全","expected":"keyboard-clean"},
    {"query":"电脑搜索不到键盘，怎么进入蓝牙配对","expected":"keyboard-pair"},
    {"query":"Fn 加 Q 要按多久","expected":"keyboard-pair"},
    {"query":"鼠标指针跑得太快，怎么调低速度","expected":"mouse-dpi"},
    {"query":"DPI 有哪些可选数值","expected":"mouse-dpi"},
    {"query":"新耳机怎样连接手机","expected":"headset-pair"},
    {"query":"充电盒按钮按五秒有什么作用","expected":"headset-pair"},
    {"query":"公司报销要电子票据，需要提交什么","expected":"invoice"},
    {"query":"发票申请后多久发到邮箱","expected":"invoice"},
    {"query":"发货两天还看不到运输记录怎么办","expected":"logistics"},
    {"query":"在哪里查看快递送到哪了","expected":"logistics"},
    {"query":"键盘坏了要换新的，申请时准备哪些材料","expected":"exchange"},
    {"query":"换货提交后需要谁确认和审批","expected":"exchange"},
    {"query":"下单后发现收件地址写错了怎么办","expected":"address"},
    {"query":"包裹已经寄出，还能换个地方收吗","expected":"address"},
    {"query":"二百减二十的券能和满减一起用吗","expected":"coupon"},
    {"query":"优惠券是不是所有商品都可以用","expected":"coupon"},
    {"query":"打开包裹发现少了一件商品，该保留哪些照片","expected":"receipt"},
    {"query":"快递外包装损坏怎么处理","expected":"receipt"},
    {"query":"晚上十点还有人工接待吗","expected":"hours"},
    {"query":"客服每天从几点工作到几点","expected":"hours"},
    {"query":"退款会退到哪个账户","expected":"refund"},
    {"query":"退钱审核通过了怎么查处理进度","expected":"refund"}
  ]
}