{"id":"customer-recommend-parent","persona":"customer","input":"我想给65岁的父亲买一份成都地区的医疗保险，请推荐合适方案并测算标准计划保费。","expected_tools":["list_available_products","calculate_insurance_quote"],"expected_terms":["父亲","保费"]}
{"id":"customer-list-orders","persona":"customer","input":"请查询我的投保订单，并告诉我每笔订单当前状态。","expected_tools":["list_my_orders"],"expected_terms":["订单"]}
{"id":"customer-list-policies","persona":"customer","input":"请查询我已经生效的保单。","expected_tools":["list_my_policies"],"expected_terms":["保单"]}
{"id":"customer-agentic-rag-waiting-period","persona":"customer","input":"安心医疗险疾病医疗等待期是多少天？请给出条款依据。","expected_tools":["search_insurance_knowledge"],"expected_terms":["30天"],"expected_card_types":["knowledge_sources"]}
{"id":"customer-agentic-rag-unknown","persona":"customer","input":"安心医疗险是否报销火星医院的手术？如果知识库没有明确规定，请不要推测。","expected_tools":["search_insurance_knowledge"],"expected_terms":["无法确定"]}
{"id":"customer-surrender-progress-full","persona":"customer","input":"查询我的退保退款进度，并说明预计退款不等于退款完成。","expected_tools":["list_my_surrenders"],"expected_terms":["退保"]}
{"id":"customer-partner-resource-full","persona":"customer","input":"请从合作资源目录查询成都锦江区可提供材料预审的机构；如果服务不可用，不要编造。","expected_tools":["search_partner_institutions"],"expected_terms":["合作","材料"],"expected_card_types":["business_list"]}