days_ago,incident_id,service_name,error_type,client_os,status,resolution
2,INC1001,aliyun_ssl_vpn,auth_timeout,Windows,resolved,refresh_certificate
7,INC1002,aliyun_ssl_vpn,auth_timeout,Windows,resolved,reset_vpn_profile
12,INC1003,aliyun_ssl_vpn,auth_timeout,macOS,resolved,vendor_service_recovered
45,INC1004,aliyun_ssl_vpn,auth_timeout,Windows,resolved,refresh_certificate